FAQ's
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express,, JCB, Discover, and Diners Club.
Where do you ship?
We currently ship within the United States only.
How long does delivery take?
Orders are typically delivered within 5–8 business days, including processing and shipping time.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States with no minimum purchase required.
Can I change or cancel my order?
You can request changes or cancellations within 1–2 business days before your order is shipped.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original condition.
Who pays for return shipping?
Return shipping is free if the item is damaged or incorrect. For other reasons, the customer is responsible for return shipping costs.
When will I receive my refund?
Refunds are processed within 7 business days after the returned item is received and approved.
Do you offer exchanges?
Yes, exchanges are available if the requested item is in stock. Otherwise, a refund will be issued.
What should I do if I receive a damaged or wrong item?
Please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.
How can I contact customer support?
You can reach us at support@oakforestvintage.com or call us at +1 501-472-2429 during our support hours.